Support Center
Get help with Lixor and manage your account
Contact Us
Email Support
support@lixor.ai
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM PST
Saturday - Sunday: Limited support
Legal & Privacy
Frequently Asked Questions
How do I reset my password?
On the sign-in page, choose “Forgot password?” and enter your account email. We'll send you a link to set a new password. If the email doesn't arrive, contact support@lixor.ai.
How do I delete my account?
See the account deletion section below for step-by-step instructions.
Why isn't my data syncing?
Make sure you have a stable internet connection and try refreshing the app. If issues persist, contact support.
The app is not working properly
Try closing and reopening the app, or restarting your device. For persistent issues, email us with details about your device and the problem.
Account & Data Deletion
To delete your account and all associated data, please follow these steps:
- Email us at support@lixor.ai from your registered email address
- Include "Account Deletion Request" in the subject line
- Provide your full name and confirm your account email
- We will process your request within 30 days
- You will receive confirmation once deletion is complete
Important: Account deletion is permanent and cannot be undone. All your data, including inventory records and reports, will be permanently deleted.