Terms of Service

These Terms replace the version dated September 5, 2026.

1.1 These Terms are a contract between Intelliwav LLC, doing business as Lixor, a Washington limited liability company, 37 103rd Ave NE, Unit 502, Bellevue, WA 98004, USA ("Lixor", "we") and the business that opens a Lixor account ("you"). They cover the Lixor mobile apps, the web app at lixor.ai and related services (the "Service").

1.2 You accept these Terms when you tick the box or press the button that says you agree to them at sign-up, or when you sign an order that refers to them. If you open the account for a company or other organisation, you confirm that you have authority to bind it, and "you" means that organisation.

1.3 Lixor is for businesses. You confirm that you use the Service for your trade, business or profession and not as a consumer. Section 17.6 applies if a law you cannot contract out of says otherwise.

1.4 The Data Processing Agreement forms part of these Terms whenever we handle personal data for you, and it is accepted when you accept these Terms. Our Privacy Policy explains how we handle personal data as a controller. It is for information and is not part of the contract.

2.1 Lixor helps bars and restaurants take inventory and understand their stock: counting by voice, scan or touch, products and suppliers, invoices, sales feeds from systems you connect, reports, and an in-app assistant.

2.2 We improve the Service continuously and may add, change or remove features. We will not make a change that materially reduces the core of what you pay for during a period you have already paid for without giving you the right in section 16.2.

2.3 We aim to keep the Service available at all times but do not promise uninterrupted availability. We may carry out maintenance, and will try to do planned work at quiet times.

3.1 Give us accurate information and keep it current. Keep login details confidential. You are responsible for what happens under your account and for the people you invite.

3.2 You decide who on your team gets access and with which role. Remove people when they leave. Tell us at once at support@lixor.ai if you suspect unauthorised access.

You will not: break the law with the Service; interfere with it or probe its security; access it other than through the interfaces we provide; upload malicious code; upload content you have no right to use; resell the Service or let people outside your business use it without our written agreement; or use the Service, or a trial of it, to benchmark, analyse, copy, or help design or build a competing or substantially similar product, for yourself or for anyone else.

5.1 Plans and price. The plan, price, currency and billing period are those shown when you subscribe or on your order. Paid plans are billed in advance through our payment provider, Stripe.

5.2 Renewal. Subscriptions renew automatically for the same period (monthly or yearly) until cancelled.

5.3 Cancellation. You may cancel at any time in your account settings or by writing to support@lixor.ai. Cancellation takes effect at the end of the period you have paid for, and you keep access until then. We do not refund part-used periods, except where these Terms say we will.

5.4 Price changes. We may change prices by giving you at least 30 days' notice by email. The new price applies from your next renewal after the notice period. If you do not accept it, cancel before that renewal.

5.5 Taxes. Prices exclude sales tax, VAT, GST, consumption tax and similar taxes. Where we are required to collect a tax, we add it to your invoice. Where the law makes you responsible for accounting for the tax (for example under the reverse charge for business customers in the EU and UK), you will do so. Give us your VAT or tax number where you have one. You will pay our fees in full without deducting withholding tax. If the law requires you to withhold, you will increase the payment so that we receive the full amount.

5.6 Late payment. If a payment fails we will tell you and try again. If it is still unpaid after 14 days we may suspend the account until it is paid.

5.7 Trials and free plans. A trial or free plan is provided without charge and may be ended or changed by us on reasonable notice. Sections 13 and 14 apply to it with the lower cap in section 14.3.

6.1 You own the data you and your team put into Lixor ("Customer Data"). You give us permission to host, copy, transmit, display and process it only to provide, secure, support and improve the Service for you, and as the law requires.

6.2 You are responsible for Customer Data: that it is accurate, that you have the right to use it, and that you have told your staff that you use Lixor to record their work in it.

6.3 We may compile statistics about how the Service is used that do not identify you, your business or any person, and use them to run and improve the Service.

7.1 The in-app assistant and some voice, scanning and suggestion features are powered by artificial intelligence, including models run by third parties named in our sub-processor list. When you talk to the assistant you are talking to software, not a person.

7.2 AI output can be wrong. Treat it as a suggestion. Check counts, prices, orders and reports that matter before you rely on them.

7.3 We do not use Customer Data to train AI models.

7.4 The Service is a tool for managing stock. It is not designed for, and you will not use it as, a system for making or materially informing decisions about hiring, firing, promoting, disciplining or paying individual workers.

8.1 You can export your count results at any time as Excel spreadsheets, for a single count or for all areas together, and by emailed report, free of charge. Lixor does not have a self-service export of your products, areas, suppliers or invoices.

8.2 You may switch to another provider or to your own systems at any time. Tell us and we will give reasonable help with the export. We complete our part within 30 days of your request. If that is technically impossible we will tell you within 14 working days, explain why, and propose a longer period of no more than seven months. We charge nothing for switching.

8.3 After your account ends, your Customer Data stays available for export for at least 30 days. After that we delete it as set out in the Data Processing Agreement, unless you ask us to delete it sooner.

8.4 Data that exists only to run the Service internally, such as logs, security records and our own product designs, is not exportable. The Service runs on infrastructure located in the United States. Details are in our sub-processor list.

Each of us will comply with the data protection laws that apply to it. The Data Processing Agreement sets out how we handle personal data on your behalf, including transfers of personal data to the United States.

You may connect Lixor to systems run by others, such as a point-of-sale system or a distributor's ordering platform. You authorise us to exchange data with them as needed for the connection to work. Those systems are run by their providers under their own terms, and we are not responsible for them.

11.1 We and our licensors own the Service, including the software, designs, product database, text and trade marks. We give you a non-exclusive, non-transferable right to use the Service for your business while your subscription is active. No other rights are granted.

11.2 If you send us ideas or feedback, we may use them without restriction or payment. We will not name you as the source without your permission.

Each of us will keep the other's non-public information confidential, use it only for this agreement, and protect it with reasonable care. This does not cover information that is public, already known, independently developed, or that a law or court requires to be disclosed.

13.1 We will provide the Service with reasonable care and skill, and it will work materially as described on our website and in the product.

13.2 If it does not, tell us. We will fix the problem within a reasonable time. If we cannot, you may cancel and we will refund fees you prepaid for the period after the problem began. For a breach of section 13.1 that is your only remedy, subject to section 14.1.

13.3 Apart from section 13.1, and as far as the law allows, we give no other warranties or conditions, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. Lixor helps you count and value stock. You remain responsible for your business decisions, your ordering, your tax and accounting records and your compliance with licensing laws.

14.1 What is never limited. Nothing in these Terms limits or excludes liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; harm caused deliberately or by gross negligence; or any other liability that the applicable law does not allow to be limited or excluded.

14.2 What neither of us is liable for. Subject to section 14.1, neither of us is liable to the other for loss of profits, revenue, goodwill or anticipated savings, or for indirect or consequential loss, whatever the legal basis of the claim.

14.3 The cap. Subject to section 14.1, each party's total liability arising out of or in connection with these Terms and the Service in any 12-month period is limited to the greater of (a) the fees you paid us for the Service in the 12 months before the event giving rise to the claim and (b) USD 500. For trials and free plans the limit is USD 100.

14.4 The cap does not apply to your duty to pay fees or to your liability for breaching section 4.

14.5 We each agree that these limits are a fair allocation of risk given the price of the Service.

15.1 By you. Cancel at any time under section 5.3.

15.2 By us, for cause. We may suspend or end your account at once, by notice, if you seriously breach these Terms (including section 4), if you fail to pay under section 5.6, if your use creates a security risk or legal exposure for us or other customers, or if the law requires it. Where the problem can be fixed and there is no urgency, we will first give you 14 days to fix it.

15.3 By us, without cause. We may end the agreement for any other reason by giving you at least 30 days' written notice. We will refund fees you prepaid for the period after it ends.

15.4 What happens next. Your right to use the Service stops. Section 8.3 applies to your data. Sections 5.5, 6.3, 11, 12, 14, 17 and 18 continue.

16.1 We may change these Terms. For a change that materially reduces your rights or adds to your duties, we will email the account owner at least 30 days before it takes effect, with a plain description of what is changing.

16.2 If you do not accept such a change, you may cancel before it takes effect and we will refund fees you prepaid for the period after cancellation. If you keep using the Service after the change takes effect, you accept it.

16.3 Other changes, such as describing new features, fixing errors or changes required by law, take effect when posted. The current Terms and the date of the last change are always at lixor.ai/terms-of-service, and we keep earlier versions available on request.

17.1 Law. These Terms, and any dispute or claim arising out of or in connection with them or the Service, including non-contractual claims, are governed by the laws of the State of Washington, USA, without regard to its conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

17.2 Talk first. Before starting any formal proceedings, the party with the complaint will write to the other (to support@lixor.ai, or to your account owner's email) describing the problem, and we will each try in good faith to resolve it within 30 days.

17.3 Arbitration. Any dispute, controversy or claim arising out of or relating to these Terms or the Service, including about whether this clause is valid or applies, that is not resolved under section 17.2 will be finally settled by arbitration administered by the American Arbitration Association. If you are based outside the United States, the arbitration is administered by its International Centre for Dispute Resolution under its International Arbitration Rules, including its International Expedited Procedures where they apply. If you are based in the United States, the Commercial Arbitration Rules apply. There will be one arbitrator. The seat (legal place) of arbitration is Seattle, Washington, USA. The language is English. Hearings will be held by video conference, or the case decided on documents alone, unless the arbitrator decides that an in-person hearing is necessary. Judgment on the award may be entered in any court with jurisdiction. This arbitration agreement is governed by the law of the seat and the United States Federal Arbitration Act.

17.4 Exceptions. Either of us may: bring a claim within its limits in a small claims court; and ask any court with jurisdiction for an urgent order to protect its intellectual property or confidential information. We may also bring a claim for unpaid fees in the courts of the place where you are based.

17.5 No class actions. As far as the law allows, claims may be brought only on an individual basis and not as part of a class or representative action.

17.6 Mandatory protections. If, despite section 1.3, a law that cannot be contracted out of treats you as a consumer, or gives you protections that apply whatever law the contract chooses, then nothing in these Terms takes away those protections, you may bring proceedings in the courts of the country where you live, and section 17.3 applies to you only if you choose to use it after a dispute has arisen.

17.7 Fallback court. If section 17.3 is held not to apply to a dispute, the state and federal courts located in King County, Washington have exclusive jurisdiction over it, subject to sections 17.4 and 17.6.

18.1 Notices. We send notices to the account owner's email address. Send legal notices to us at support@lixor.ai with a copy by post to the address in section 1.1.

18.2 Transfer. You may not transfer this agreement without our written consent, which we will not unreasonably withhold. We may transfer it to a successor to our business, and will tell you if we do.

18.3 Events outside our control. Neither of us is liable for a failure caused by events beyond its reasonable control, such as failures of the internet or of major infrastructure providers, natural disasters, war, or government action. This does not excuse payment of fees for service actually provided.

18.4 Whole agreement. These Terms, the Data Processing Agreement and any order we both sign are the whole agreement between us about the Service and replace earlier discussions. Your purchase order terms do not apply. If part of these Terms is held unenforceable, that part is limited as little as necessary and the rest stays in force. A delay in enforcing a right is not a waiver of it.

18.5 Export and sanctions. You confirm that you are not located in, or controlled from, a country or by a person subject to United States sanctions, and that you will not use the Service in breach of export control laws.

18.6 Language. These Terms are written in English. We provide translations for convenience. If a translation differs from the English version, the English version governs, except where a law that cannot be contracted out of requires the version in your language to prevail for you.

19.1 Brazil. If you are based in Brazil, section 17.3 binds you only if you start the arbitration yourself or agree to it expressly in a separate written confirmation. Otherwise section 17.7 applies, without affecting any right you have under Brazilian law to bring proceedings in Brazil.

19.2 Italy. Italian law (Articles 1341 and 1342 of the Italian Civil Code) requires a customer in Italy to approve certain clauses here (sections 2.2, 5.2, 5.4, 13.3, 14, 15.2, 15.3, 16 and 17) through a second, separate sign-up box. No such box exists in the product today, so that specific approval clause is withheld until it does; the rest of these Terms, including the acceptance in clause 1.2, applies to Italian accounts in full.

Intelliwav LLC dba Lixor, 37 103rd Ave NE, Unit 502, Bellevue, WA 98004, USA. Support, legal notices and privacy questions: support@lixor.ai.